Terms & Service

Custom Work

All builds are custom made-to-order. Photos shown are examples. Minor cosmetic variation is normal for hand-built items.

Donor Headlights / Sourcing

Unless stated otherwise, the customer supplies OEM lights in clean, usable condition. We can help source lights on request (costs billed to customer).

Lead Times

Typical lead time is 2–4 weeks from the date we receive usable lights and all parts. Lead times are estimates and not guarantees.

Payments & Cancellations

Full payment is due at checkout. Orders may be cancelled within 24 hours for a full refund. After 24 hours, a 20% cancellation fee may apply to cover time/parts already allocated.

Shipping

We ship insured and provide tracking. Inspect packages on arrival. Damage claims must be filed with photos within 48 hours of delivery.

Warranty

A limited 90-day workmanship & electronics warranty covers defects under normal use. The warranty does not cover: improper installation, wiring outside of our harnesses, water intrusion caused by housing damage or opening lights after delivery, accidents, or modifications by a third party.

Returns

Because builds are custom, returns are not accepted. We will always work with you to resolve any workmanship issues covered under the warranty.

Street/Legal Use

Colored lighting may be for off-road/show use only in some regions. You are responsible for complying with local laws.

Limitation of Liability

IvyCustomz is not liable for indirect or consequential damages. Our maximum liability is limited to the price paid for the product.

Contact

Questions? support@ivycustomz.com